Cookie Policy

This Cookie Policy explains how the OPIE Platform uses cookies and similar technologies across our websites, customer portals, online stores and digital services.

It should be read together with our Privacy Policy.

Cookies are small text files stored on your device when you visit a website.

They help websites remember information such as login sessions, shopping carts, language preferences and website settings.

We may also use similar technologies including local storage, pixels, tags and web beacons.

We use cookies to:

• operate our websites securely;
• keep you signed in;
• remember your preferences;
• manage shopping carts and quotations;
• improve website performance;
• understand how visitors use our websites;
• improve our products and services;
• protect against fraud and abuse;
• measure marketing effectiveness where permitted.

Essential Cookies

These cookies are required for the operation of our websites and cannot normally be disabled.

Examples include:

• customer login sessions;
• shopping carts;
• security;
• payment processing;
• quotation requests;
• website functionality.

Functional Cookies

These cookies remember your preferences, such as:

• language;
• region;
• saved configurations;
• accessibility settings;
• recently viewed products.

Analytics Cookies

These cookies help us understand:

• which pages are visited;
• website performance;
• customer journeys;
• search behaviour;
• product popularity.

Where required by law, analytics cookies are only used after your consent.

Marketing Cookies

Where enabled, marketing cookies help us:

• measure advertising performance;
• understand campaign effectiveness;
• personalise advertising.

Marketing cookies are only used where permitted by law and, where required, after you have provided your consent.

We may use trusted third-party providers to deliver services such as:

• website analytics;
• payment processing;
• mapping services;
• customer authentication;
• fraud prevention;
• AI-powered services;
• customer support.

These providers may place cookies in accordance with their own privacy policies.

The technologies we use may change from time to time as our platform evolves.

We do not list individual cookie names, providers or retention periods in this policy. That inventory is generated and maintained by our Cookie Preference Centre and operational cookie register, and is updated as technologies change — so this document stays accurate as the platform evolves.

Where required by law, you will be presented with a Cookie Preference Centre allowing you to:

• Accept All Cookies
• Reject Non-Essential Cookies
• Manage Cookie Preferences

You may also manage cookies through your web browser.

Please note that disabling essential cookies may affect website functionality.

Most browsers allow you to:

• view cookies;
• delete cookies;
• block cookies;
• control third-party cookies.

Refer to your browser’s help documentation for instructions.

Some cookies exist only while your browser session is active.

Others remain on your device for a limited period to remember your preferences between visits.

Retention periods vary depending on the purpose of the cookie.

We may update this Cookie Policy from time to time to reflect changes in technology, legislation or the operation of the OPIE Platform.

The latest version will always be available through our Trust Centre.

Questions regarding this Cookie Policy or our use of cookies may be directed through the contact details provided in our Privacy Policy.